General Rebate Questions

Can I apply for a rebate if I do not have a Virginia Natural Gas account number?

Virginia Natural Gas rebates are only available to active Virginia Natural Gas customers for products installed in the service area. The account number is located on your gas bill and is required to qualify for any rebate.

What improvements and equipment are eligible for a rebate?

Review the PDF of the rebate application for a summary of current upgrades, qualifications and rebate levels. Visit the Current Offers page.

What do I need to mail with my rebate application?

Be sure to read the rebate application carefully to determine what you will need to submit. Rebate applications generally require these materials:

  1. A completed rebate application.
  2. A receipt or invoice that includes all applicable information regarding the installation and/or purchase of the qualifying equipment.

Read carefully to learn the unique requirements for each application.

How long does it take to process a rebate?

Please allow up to 6 weeks for delivery of the rebate once all necessary documentation is received.

I had more than one upgrade within a rebate application. Is it OK if I mail them in the same envelope?

Yes, you may mail all measures in a single envelope to the address and offer number listed on your rebate application.

I have multiple account numbers (service addresses), can I submit a single rebate for all improvements?

No. You must complete a separate rebate form for each account number and service address.

What is the difference between the installation dates and the postmark dates?

Your installation date must take place during the promotion dates. You must mail your application by the last eligible postmark date.

Why can't I send my rebate application to the same address I sent my Virginia Natural Gas payment?

Your rebate application is processed by a dedicated rebate payment center that verifies eligibility of your rebate and processes your application and payment. To make sure you receive your rebate in a timely manner, send the rebate application with all required documentation to the address that appears on the rebate form.

Where can I find my Tracking ID?

Once we receive your documents, you will receive an email with your Tracking ID that you can reference when checking the status of your claim online.

Who do I call if I have questions?

If you are applying for or have questions about a rebate, please call 800.427.8876 (option 3) weekdays, 8 a.m. to 5 p.m. ET.

How can I get a rebate application if I do not have access to a printer?

Please call 800.427.8876 (option 3) to have an application form mailed to you.